Terms of Engagement
Coomera, QLD 4209 • Professional Modular Supply • Australia
Governance
Governed by the laws of Queensland, Australia, for all global distributions.
Compliance
NCC 2022, AS 3000, and AS 3500 integrated as baseline standards.
Certification
RPEQ / Form 15 sign-offs managed per milestone for Tier 4 packages.
1. Scope of Supply & Bespoke Fabrication
Keaton Mills provides premium modular housing units and engineering compliance documentation. Each unit is fabricated to the specifications confirmed in the final "Module Visualiser" sign-off. Any post-production modifications requested by the Client after the 72-hour design-lock period will incur additional engineering fees and may impact lead times.
2. Financial Milestones & Settlement
Standard Payment Schedule
- Deposit (Material Allocation)30%
- Mid-Build (Fabrication Completion)60%
- Pre-Delivery (Final Compliance Handover)10%
Payments are accepted via EFT (Bank Transfer), BPAY, and approved B2B Trade Credit Accounts. International Wire (SWIFT) is available for export orders. Title of the goods remains with Keaton Mills until 100% of the contract value has cleared our accounts. Digital assets (CAD/Compliance Packs) are delivered immediately upon final settlement.
3. Delivery Logistics & Risk Transfer
Delivery is quoted as "Ex-Factory" unless otherwise specified. Risk of loss or damage passes to the Client at the point the unit is loaded onto the transport vehicle. While Keaton Mills coordinates with Class-1 logistics partners, we strongly advise Client-managed transit insurance for long-haul or international interstate deployments.
4. Structural Integrity & Warranties
Our units come with an industry-leading 10-Year Structural Warranty on the steel chassis and primary framing, provided the unit is installed on foundations engineered/approved by a Keaton Mills authorised consultant. Cosmetic items and internal fixtures carry a 24-month limited warranty. Warranties do not cover damage caused by unauthorised site modifications or DIY services integration.
Australian Consumer Law Guarantee: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5. Returns & Dispute Resolution
As our units are bespoke-fabricated to client specifications, standard change-of-mind returns are not applicable once production commences (post the 72-hour design-lock period). However, in all cases, your rights under the Australian Consumer Law are preserved in full. Where a unit is found to have a major defect attributable to Keaton Mills, we will arrange repair, replacement, or a full refund at our discretion. All disputes shall be governed by the laws of Queensland, Australia and subject to Queensland courts' jurisdiction.
6. Intellectual Property
All engineering schematics, CAD drawings, and Compliance Packs produced by Keaton Mills remain the intellectual property of the firm. Licenses granted for site-specific council submission are non-transferable and may not be reused for secondary builds without written consent.